[#CeBIT] SugarCRM Acquires Contastic’s NLP Technology

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SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution on the market, announced today it has acquired the intellectual property rights and other assets of Contastic, a natural language processing (NLP) platform that is designed to automatically recommend the best content for individuals to send to their contacts.

Financial terms of the acquisition were not disclosed. Cy Khormaee, Contastic’s CEO, has joined SugarCRM as the director of product management for predictive analytics, where he’ll help build technology into Sugar that turns customer data into actionable recommendations for Sugar users.

“SugarCRM is making strategic investments in leading technologies to make Sugar an indispensable tool that helps customer-facing individuals be more successful,” said Larry Augustin, CEO of SugarCRM. “SugarCRM will use Contastic’s NLP technology to analyze data within the Sugar platform so users can automatically send personalized content.”

In March 2015, SugarCRM acquired the assets of Stitch, a leading developer of personal assistant technologies that enhance productivity for mobile users. Incorporating Stitch Hot House Labs technology made Sugar an even smarter, better-informed CRM system, and put information at mobile users’ fingertips no matter their location. In 2014, SugarCRM acquired business process management and workflow technology from ProcessMaker. With ProcessMaker’s key assets, SugarCRM built Advanced Workflow into Sugar 7.6, which enables users to automate complex business processes like case routing and escalation, contract approval, customer and employee onboarding, and payment workflow.

Mountain View-based Contastic applies deep NLP to mine topics of interest from conversations in email and CRM. These topics are used to recommend content that is relevant to the most salient points of conversations between users and their contacts. The company’s investors include Lightspeed Ventures and IDG-Accel.

Future releases of Sugar will be enhanced with Contastic capabilities, making the Sugar platform even more intelligent in recommending the next best actions derived from customer data.

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA and Walden International. More than 1.5 million individuals in over 120 countries rely on SugarCRM. To learn more visit SugarCRM or follow @SugarCRM.


CeBIT 2016: Fujitsu document capture solutions – the starting point for digital document management

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Fujitsu document capture solutions are in line with this year’s CeBIT digital economy theme: join – create – succeed. PFU, a Fujitsu company, will be exhibiting Fujitsu document scanners in Hall 3 at Stand D18, showcasing its line of solutions that help businesses meet today’s growing business challenge – converting paper-based information into digital content. Fujitsu partners like Accantum, Ephesoft and Silex Technology Europe will use this platform to present their scan solutions for a range of applications and industries.

PFU will be exhibiting its range of solutions that integrate paper-based information in the public sector e-file systems as well as the new Fujitsu fi Series document scanners, which will set a new standard for high-performance desktop scanning.

The new models will feature the tried and tested PaperStream software to kick-start digital transformation, converting all scans into high-quality images and significantly accelerating OCR. PaperStream Capture offers organisations a versatile solution for the entire capture process, featuring an intuitive user interface to enhance the information feed into their organisation’s digital workflow.

Another highlight at the booth are the Software Development Kits (SDK) for ScanSnap, fi Series and network scanners. These SDKs provide the tools that Independent Software Vendors and software developers need to build integrated applications and create tailored document scanning solutions for customers.

Additionally, the 2016 CeBIT scanner presentation will focus on the Fujitsu SP Series scanner range; the solution of choice for first time enterprise use, helping businesses raise productivity.

“In order to keep up with today’s increasingly digital world, organisations from private businesses to government agencies are all looking for ways to implement electronic file management across their business processes,” said Mike Nelson, Vice President at Fujitsu subsidiary PFU (EMEA) Ltd. “Our line of professional document scanners continue to support and enable companies to remain competitive in the current fast-paced economic climate.”

About PFU

Fujitsu brand scanners are designed, manufactured and marketed worldwide by PFU Limited, a wholly owned subsidiary of Fujitsu Limited (Japan). PFU is a globally active IT provider that designs, manufactures and markets computer hardware, peripheral products and enterprise software. PFU offers a broad portfolio of document scanners for professional personal, desktop, workgroup, high-volume production and networked environments and is one of the world’s leading document scanner companies. PFU has been engaged in the document imaging scanner business for more than 25 years and generates an annual turnover of over $1 billion.

Operating in Europe, the Middle East, and Africa, PFU (EMEA) Limited is responsible for marketing and sales of Fujitsu document scanners. The European company was established in the United Kingdom in 1981 and has offices in Germany, Italy and Spain and a Knowledge Suite in France and Russia.

[#CeBIT 2016] Medical monitor with eyes and ears

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In intensive care Units (ICU), every second counts. In emergencies, doctors and nurses need to make the right decisions quickly. Fraunhofer researchers have developed a smart „proxemic monitor“ which has optimized the processes in the most sensitive area of a hospital and clearly shows the data of the connected medical devices while avoiding false alarms. The screen can be controlled from a distance, without contact, by means of gestures and voice commands, thereby reducing the risk of transmitting pathogens.

CeBIT 2016 - smart proxemic monitor

Everything had just been quiet in the control room of the intensive care unit. Suddenly, though, there is excitement: the alarms on several medical devices in different rooms are sounding. Monitors are flashing and beeping. A drop in blood pressure, cardiac arrhythmia – the computer monitors show exactly what has to be done and where. Doctors and nurses rush to the rooms of the patients. Medical equipment there provides detailed information on the status of the critically ill patients. „It‘s not easy to keep track of everything here during hectic situations”, says Paul Chojecki, scientist from the „Vision & Imaging Technology” Department at the Fraunhofer Institute for Telecommunications, Heinrich-Hertz-Institut, HHI, in Berlin.

Controlled by contact-free gestures

Together with his team as part of the joint project „control room”, the scientist has developed an intelligent monitor. It quickly shows doctors and nurses the most important information about the vital signs of their intensive care patients. The screen has interfaces to the medical equipment in the room, as well as with the information systems in the hospital, and can be controlled by contact-free gestures and voice commands. The graphics of its display adapt to the distance from which it is viewed. „From the door, the doctor sees the data in a correspondingly large size. As he gets closer, the screen displays detailed information”, Chojecki explains. A 3D camera provides the necessary data. The user interface is programmed based upon the web, so it is also suitable for mobile devices, such as tablets. The scientists are presenting a demonstration of the „proxemic monitor” at CeBIT 2016 (Hall 6, Stand B36). A practical test in cooperation with Uniklinik RWTH Aachen is planned for later this year.

The system evaluates the data of the medical devices on the basis of the smart alarm design of the project partner, the Medical Engineering Department of Aachen University Hospital. This prevents false alarms. „Intensive care doctors have told us that this is a big problem. Current devices stick stubbornly to determined limits, without including all of the relevant factors that are necessary in order to comprehensively assess the risk situation. In addition, the acoustic signals produce a very loud noise, which is not beneficial to the health of either the staff or the patient”, Chojecki says.

Less pathogens transmitted

Another advantage of the gesture control is that the doctor or health care provider does not have to touch the devices directly. „The transfer of pathogens in hospitals, particularly in intensive care units, is still a problem. The obligatory hand hygiene is sometimes forgotten, and viruses as well as bacteria are carried from room to room”, Chojecki describes. The smart screen can be programmed at the bedside, as well as used in the control room (with a different configuration). Chojecki adds: „That‘s an important distinction, since it is not legally permitted for all of the instrument functions in the patients‘ rooms to be accessed from the control room. It has to be ensured that the doctor actually examines the patient before changing the treatment”.

Three different cameras and a microphone scan the area in front of the monitor. Using the video data, the built-in software of the HHI analyzes whether there are people in the room, how far away they are from the screen, and what movements they are making. Depending on the distance, the display and functionality of the monitor changes. „Our monitor distinguishes between near, medium, and further distance. The cameras cover a maximum distance of four meters”, Chojecki explains. From the medium distance, the cursor can be controlled with arm movements, and commands or short reports can be input by voice. With pre-programmed gestures, for example, a video call can be started, in order to have discussions with other physicians within or outside of the hospital. „We have given the monitor eyes and ears so as to allow for multi-modal interaction between the user and the system. Our software records distances and movements of the user in a contactless manner, interprets them, and converts them into commands for operating systems or machines”, Chojecki explains.

Popular CeBIT fun run back again in March 2016

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It will soon be that time again. Time for IT managers and trade fair visitors to take off their suits, put on their T-shirts and shorts and start out on the “Business Run powered by CeBIT.” The run will be held in Hall 11 at the Hannover Exhibition Center on Wednesday 16 March 2016, starting at 7 pm sharp.

The “Business Run powered by CeBIT” takes its participants through the exhibition halls, past the movers, shakers and creative startups of the international digital scene, past big names and industry newcomers from around 70 nations, and alongside exquisitely designed stands with their amazing exhibits and lively “after-work” parties. If you’d like to experience CeBIT from a more relaxed and sporting perspective, then the “Business Run powered by CeBIT” is definitely the way to go, whether you’re an exhibitor, visitor, delegate, journalist, service provider or just a plain and simple running enthusiast.

The “Business Run powered by CeBIT” is all about sharing the love of running. Which is why more than 200 runners have already signed up – a whole four months out from the show.

The running circuit is 2.5 kilometers long, and participants can compete as individuals or in teams over a maximum distance of 10 kilometers per runner and for a maximum duration of 1.5 hours. There is a team event in which the distances run by each member are added and the team with the most kilometers wins. Plus there is a special category for company teams.

Entry fees for the “Business Run powered by CeBIT” start at €12. For further information, including registration details, visit

There will also be plenty for spectators to see, thanks to an exciting supporting program featuring live moderation and activities. Plus a samba ensemble will be doing its best to fire the runners up and keep them motivated. Runners and spectators will be able to gain access to the venue free of charge from 6 pm on.

CeBIT India 2015 helping to pave the way for India’s digital future

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India is in the midst of a digital transformation, with the business sector hailing the importance of digital innovation and the country’s government launching a bold “Digital India” economic growth program. It’s the perfect setting for CeBIT India, which runs in Bangalore at the end of October and promises a fascinating lineup for all participants, particularly SMEs and female entrepreneurs from India.

The Indian market never ceases to impress. The latest analyses indicate that India currently imports around 100 billion US dollars’ worth of electronics every year and could well be importing four times that volume by 2020. At the same time, the country’s government has started a “Digital India” program aimed at making India an attractive business location for the IT industry. In short: it’s green lights all round in the Indian IT market.

All of these factors spell near-perfect conditions for CeBIT India. With its lead theme, “d!conomy,” the show fits in brilliantly with the Indian government’s plans in that it opens up new business opportunities for the international IT sector and creates a powerful digital marketplace for Indian IT firms. CeBIT India 2015 will be held from 29 to 31 October at the Bangalore International Exhibition Centre (BIEC).

“India is well on the way to becoming a digital superpower. This year’s CeBIT India will gather a range of key stakeholders around the negotiating table, stimulate dialogue on the digital economy and, in doing so, lend support to the government’s ‘Digital India’ program. Last year, more than 120 Indian SMEs participated at the show, where they initiated a lot of new business,” said Wolfgang Lenarz, Deutsche Messe’s Senior Vice President Global Fairs. “This year, we want to drive growth in the SME sector by partnering with leading Indian IT industry associations, such as CLIK, FITDAK, FAIITA and COWE. We will get local SMEs talking with IT-sector players from other countries and help them tap into new global sales opportunities in the digital economy.”

CeBIT India facilitates Indian SMEs in their key role as drivers of the country’s digital future by offering them a highly effective platform on which to demonstrate their innovative spirit to a global audience. This year, over 200 SMEs will be showcasing their products and innovations at a series of dedicated pavilions with the support of India’s leading IT industry associations, FICCI, MAIT, CLIK, FAIITA, FITDAK and STPI. “FICCI is happy to be associated with CeBIT India this year,” said FICCI Secretary-General A. Didar Singh. “Taking forwards the Government’s Digital India vision, FICCI and CeBIT India 2015 will create a platform for pertinent discussions about the digital future of India. With its lead theme of d!conomy, CeBIT India 2015 aims to bring a digital solutions marketplace to India, paving the way for India’s Digital India vision, and bringing the public and private sectors from across India together. FICCI will also lead India’s participation at CeBIT 2016 in Hannover.”

Another key participant this year is COWE, India’s Confederation of Women Entrepreneurs, which is likewise staging a dedicated pavilion at the show. Rupa Rani, the Founder, Chairperson and President of the Karnataka Chapter of COWE, explains: “At COWE, we are engaged in the social and economic upliftment of women, gearing women power through entrepreneurship. CeBIT India is an excellent platform for our members to connect with a global IT audience and grow their network.”

CeBIT India 2015 is organized by Hannover Milano Fairs India Pvt. Ltd., the Indian subsidiary of a global joint venture between Deutsche Messe AG (Germany) and the Fiera Milano Group (Italy). It is shaping up to be a major focal point for India’s IT industry – which is only natural, given that it is staged in partnership with India’s leading IT industry associations, including the Federation of Indian Chambers of Commerce and Industry (FICCI), the Manufacturers Association for Information Technology (MAIT), the Consortium of Electronic Industries of Karnataka (CLIK), the Federation of All India IT Associations (FAIITA) and the Federation of IT Dealers’ Associations-Karnataka (FITDAK).